Our Commitment
At JCL Parties, LLC, we want you to be completely satisfied with your purchase. If something isn’t right, we’ll do our best to make it right.
Returns — Party Supplies
We accept return requests within 30 days of delivery for items that are:
- Unused and in original condition
- In original packaging
- Not perishable or consumable items
To initiate a return, email us at admin@jclparties.com with your order number and reason for return. We will respond within 2 business days with return instructions.
Items Not Eligible for Return
- Items returned more than 30 days after delivery
- Opened, used, or damaged items (not caused by shipping)
- Perishable or consumable party items
- Custom or personalized items
- Digital downloads
Damaged or Defective Items
If your order arrives damaged or defective, contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you — no return shipping required.
Refund Process
Once your return is received and inspected, we will notify you of the approval status. Approved refunds are processed to your original payment method within 5–10 business days. Processing times may vary by bank or card issuer.
Wrong Item Received
If you received the wrong item, contact us immediately at admin@jclparties.com. We will ship the correct item and cover any return shipping costs.
Rental Cancellations (Coming Soon)
Rental cancellation and deposit policies will be published when the rental service launches. Waitlist members will receive full policy details before bookings open.
Questions?
Contact us at admin@jclparties.com or visit our Contact page. We respond within 24 hours on business days.